Frequently Asked Questions

Everything you need to know about shopping pre-loved luxury.

How do you guarantee the authenticity of your items?

Every item at Lux Second Chance undergoes a rigorous multi-point inspection by our team of in-house experts and third-party luxury authenticators to ensure 100% authenticity.

What condition are the pre-owned items in?

We use a standardized grading system ranging from 'Pristine' to 'Good'. Detailed descriptions and high-resolution photos are provided for every product to highlight any minor wear.

What is your return policy for luxury goods?

We offer a 7-day return window for most items, provided the security tag remains attached and the item is in its original sent condition.

How long does shipping take?

Orders are typically processed within 2 business days. Domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on customs.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Please note that international customers are responsible for any customs duties or import taxes incurred.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for qualifying purchases.